Effective Date: 09/10/2023
Thank you for choosing the Bengaluru Midnight Marathon for your marathon registration needs. We are committed to providing you with a seamless and enjoyable experience. This Refund Policy outlines the conditions under which we offer refunds for marathon registrations. Please carefully read this policy before proceeding with your registration.
1. Registration Refund Eligibility
We offer refunds in accordance with the following conditions:
1.1 Medical Reasons: If you are unable to participate in the marathon due to a documented medical condition or injury, you may be eligible for a refund. Medical documentation from a licensed medical practitioner is required.
1.2 Event Cancellation: In the rare event that the marathon is canceled for reasons beyond our control (e.g., natural disasters, government regulations), registered participants may be eligible for a refund or alternative options as determined by the event organizers.
2. Refund Request Procedure
To request a refund, please follow these steps:
2.1 Contact Us: Send an email to our customer support team at info@midnightmarathon.in with the subject line “Refund Request: [Your Registration ID].” In your email, please provide the following information:
Your full name
Contact information
Registration ID
Reason for the refund request
Any supporting documentation (if applicable)
2.2 Review Process: Our customer support team will review your request and may contact you for additional information or documentation if needed. We aim to respond to refund requests within 3–4 business days.
2.3 Refund Approval: If your refund request is approved, we will process the refund within 5-7 days. The refund will be issued using the original payment method used for registration.
3. Exceptions
Please be aware of the following circumstances that are not eligible for a refund:
Failure to cancel before December 10, 2023
Change of mind or personal scheduling conflicts
No-shows on the day of the marathon
4. Contact Us
If you have any questions or concerns regarding our Refund Policy or need assistance with your registration, please do not hesitate to contact our customer support team at info@midnightmarathon.in or +91 9108356417. We are here to assist you.
5. Policy Changes
We reserve the right to update or modify this Refund Policy at any time without prior notice. Please review this page periodically for changes.
By registering for a marathon on our website, you acknowledge and agree to adhere to this Refund Policy.
Thank you for choosing the Bengaluru Midnight Marathon. We look forward to assisting you in your marathon journey.
Bengaluru Midnight Marathon
+91 9108356417
info@midnightmarathon.in
09/10/2023